Rambles » internet http://rambles.bearcircle.net Programming, Poker, and Politics. Just Another voice in the electronic wilderness Thu, 13 Jan 2011 08:12:12 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Fun and games with Time Warner Cable http://rambles.bearcircle.net/2010/02/07/fun-and-games-with-time-warner-cable/ http://rambles.bearcircle.net/2010/02/07/fun-and-games-with-time-warner-cable/#comments Sun, 07 Feb 2010 14:18:31 +0000 Lance http://rambles.bearcircle.net/2010/02/07/fun-and-games-with-time-warner-cable/ Our cablemodem has been crapping out on us periodically.  It would just stop working and we’d have to unplug its power and plug it back in to get it running again.  This didn’t happen very often so it wasn’t an urgent matter.  Yesterday, I had to run errands in Durham anyay, so I took the cablemodem with me and swapped it for a “new” one at the Durham Time Warner Cable office.  Of course, “new” doesn’t mean new.  It really means “another one”.

I plugged in the replacement modem and it didn’t work; it couldn’t lock onto the cable signal.  Of course, the TWC office was closed by the time I realized I had a bad modem.  I went through two levels of local support and two levels of national RoadRunner support on the phone before they decided to send a tech out.  Fortunately, I got me an appointment between 9AM and 11AM today.  I thought I’d be offline until Monday morning.

The tech called me at 8:20AM this morning, arrived at 8:35AM, checked the signal on the cable, and then replaced the “new” modem with another which immediately came online.  He spent more time outside getting the replacement modem than in my apartment.

Gotta love TWC for giving me a bad modem after the customer service rep in the office bragged that they always test their equipment before giving it out.  Shame on them.

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